To make sure that you are satisfied with the product you receive, please inspect the contents as soon as your order arrives.
Slide N Shake is committed to providing our valued customers with high-quality, freshly cooked and ready to eat, take-away or home-delivered food. However, we do understand sometimes refund requests may be made. This policy sets out circumstances in which we may provide refunds in respect of a specific issue, at our absolute discretion.
We will gladly replace or refund incorrect products received or products that have been damaged or spoiled during transport by our staff.
Slide N Shake will not issue refunds for:
Change of mind or incorrect product choice.
If the food has spoiled as a result of not been consumed within a reasonable time after it has been received by the customer.
For all returns and replacement enquires please call on Slide N Shake by phone or email within one hour of receipt of your order.